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#MakeYourselfHeard

2019-04-17T12:01:17+00:00

Make Yourself Heard

What to do if you need urgent police help through the 999 service, but can’t speak

If you’re in an emergency situation and need police help, but can’t speak, Make Yourself Heard and let the 999 operator know your call is genuine.

WHEN YOU CALL 999

All 999 calls are directed to call centres and will be answered by BT operators. They will ask which service you need. If no service is requested but anything suspicious is heard throughout the process, BT operators will connect you to a police call handler.

IF YOU CALL 999 FROM A MOBILE

It is always best to speak to the operator if you can, even by whispering. You may also be asked to cough or tap the keys on your phone in response to questions.

If making a sound would put you or someone else in danger and the BT operator cannot decide whether an emergency service is needed, your call will be transferred to the Silent Solution system.

The Silent Solution is a police system used to filter out large numbers of accidental or hoax 999 calls. It also exists to help people who are unable to speak, but who genuinely need police assistance. You will hear an automated police message, which lasts for 20 seconds and begins with ‘you are through to the police’. It will ask you to press 55 to be put through to police call management. The BT operator will remain on the line and listen. If you press 55, they will be notified and transfer the call to the police. If you don’t press 55, the call will be terminated. Pressing 55 does not allow police to track your location.

WHAT THEN?

When transferred to your local police force, the police call handler will attempt to communicate with you by asking simple yes or no questions. If you are not able to speak, listen carefully to the questions and instructions from the call handler so they can assess your call and arrange help if needed.

IF YOU CALL 999 FROM A LANDLINE

Because it’s less likely that 999 calls are made by accident from landlines, the Silent Solution system is not used.

If, when an emergency call on a landline is received:

  • there is no request for an emergency
  • the caller does not answer questions
  • only background noise can be heard and BT operators cannot decide whether an emergency service is needed,

then you will be connected to a police call handler as doubt exists.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick it up again.

If you pick up again during this 45 seconds and the BT operator is concerned for your safety, the call will be connected to police.

When 999 calls are made from landlines, information about where you’re calling from should be automatically available to the call handlers to help provide a response.

Download the poster here
Download the guide here

#MakeYourselfHeard
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#MakeYourselfHeard2019-04-17T12:01:17+00:00

We are delighted to announce SAFE Link starts its newly PCC commissioned service today. The service is bigger and can offer support to more victims to help them recover and get their lives back.

2019-04-01T14:18:02+00:00
We are delighted to announce SAFE Link starts its newly PCC commissioned service today. The service is bigger and can offer support to more victims to help them recover and get their lives back.2019-04-01T14:18:02+00:00

We’re so proud of Rachel Bloomer, who won ‘Outstanding Achievement by an ISVA Supporting Adults’ at the @LimeCulture Limelight awards! She is pictured receiving her award and with Sir Keir Starmer MP, QC.

2019-05-16T10:49:19+00:00

Rachel is our specialist Learning Disability ISVA.

The ‘Outstanding Achievement by an ISVA Supporting Adults’ category looks to celebrate excellent practice carried out by UK-based individual ISVAs. This LimeLight Award celebrates the achievements of an individual ISVA supporting adults who have demonstrated commitment, passion and exceptional encouragement and support for their adult clients.

The LimeLight Awards were introduced by LimeCulture CIC in 2016 with the aim of acknowledging the outstanding contributions and achievements of individual ISVAs, ISVA Teams and ISVA Managers.

We’re so proud of Rachel Bloomer, who won ‘Outstanding Achievement by an ISVA Supporting Adults’ at the @LimeCulture Limelight awards! She is pictured receiving her award and with Sir Keir Starmer MP, QC.2019-05-16T10:49:19+00:00

Councillor Asher Craig, Deputy Mayor of Bristol, visits us to say why #Its Not Ok and support Sexual Abuse & Sexual Violence Awareness Week

2019-02-05T14:49:12+00:00

Add your voice to Sexual Abuse & Sexual Violence Awareness Week.

Want to show everyone why you think itsnotok?

Download our A4 image here

Let’s get the word out!

Councillor Asher Craig, Deputy Mayor of Bristol, visits us to say why #Its Not Ok and support Sexual Abuse & Sexual Violence Awareness Week2019-02-05T14:49:12+00:00

Add your voice to Sexual Abuse & Sexual Violence Awareness Week #Its Not Ok because…

2019-02-05T09:56:24+00:00

Want to show everyone why you think itsnotok?

Download our A4 image here

Let’s get the word out!

We say #itsnotok because…

Add your voice to Sexual Abuse & Sexual Violence Awareness Week #Its Not Ok because…2019-02-05T09:56:24+00:00