Call our Safe Link team on 0333 323 1543 Mon to Fri 8.30am–5.30pm or Sat 9.30 to 1pm

Feedback

Please help us to improve our services by forwarding your comments to us.

You don’t have to be a service user to give us feedback, you may have come into contact with our services in another way.

Please help us to improve our services by forwarding your comments to us.

You don’t have to be a service user to give us feedback, you may have come into contact with our services in another way.

We welcome your ideas, suggestions, comments and compliments to improve our services.

Comments, Suggestions and Complaints Form

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You have been amazing the support you have shown and given throughout the whole process has been outstanding! You have always been a good listener and someone you can talk to about everything!

I really couldn’t have made it through the court process with the courage and bravery I did, without her being by my side and being my cheerleader. Her professionalism throughout always made me feel like I was in the safest and most knowledgeable hands.

My ISVA, Amber, has been absolutely incredible over the past year. Her timely support and communication and empathy is one of the main reasons I continued with the police investigation and my masters degree. I would not have achieved my degree result if it wasn’t for the help that she gave me during this time.

Complaints

If you wish to make a complaint about our services, please click here to see our Complaints Policy and Procedure

If you prefer, you can download a copy our Comments, Suggestions and Complaints form to print out and fill in.

The most important thing to remember is that it was not your fault and we are here to help.

To talk in confidence call 0333 323 1543

If you are in danger or need urgent medical care please call 999.
If you can’t speak, press 55 after the automated police message.

Help is also available 24 hours a day at the

National Rape and Sexual Abuse Support Line on 0808 500 2222 and

The Sexual Assault Referral Centre, The Bridge: 0117 342 6999.

If you live with the person who has hurt you, and you need to leave or get help you can also

Contact the Police and they will help you get to a safe place
Call the Emergency Duty Team on 01454 615 165 for Bristol, Banes, South Glos or North Somerset, and 0300 123 23 27 for Somerset.
Go to your nearest hospital emergency department, especially if you need medical attention
Call the National Domestic Abuse Helpline on 0808 2000 247
If possible take with you your own front door key, proof of identity, key documents and banking information.

Rape and Sexual assault can happen to anyone. It is irrelevant what you were wearing, how much you had to drink or whether you were in your own home or out for the evening – you did not ask to be raped or sexually assaulted. The blame is entirely the perpetrators.