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Client outcomes and feedback: statistics and interview quotes
Client outcomes and feedback were overwhelmingly positive. All clients experienced significant increases in their coping and recovery as Table 11 illustrates.
Time 1 (T1) shows scores just before the ISVA began her support, and T2 at case closure. Table 11: client cope and recover scores over time
1) Improving health and wellbeing – 56.6 including mental and physical health
43.5
3) Re-integration: enabling survivors to 28.2 lead full and fulfilled lives
5) Improved experience of the CJS 36.5
Three clients offered to be interviewed—two in person and one by telephone—to share their thoughts about the LD ISVA service. From thematic analysis of their interview data (Braun and Clarke, 2007), four key themes emerged, summarised in Figure 4, which shed light on how the service supported and empowered them. Themes are illustrated by client quotes below (in which names have been changed).
Figure 4:
themes from client interviews
Assault type
2) Increasing safety and perception of safety
Start mean score (T1)
End mean score (T2)
% change T1/T2
# of clients with scores
35
27
—
2.2
3.4
2.4
3.4
2.6
3.4
4) Feeling informed - knowing what services are available and being kept up to date
2.2
3.7
66.9
2.2
3.0
TOTAL
11.6
16.9
45.7
Improved health and wellbeing through providing enduring emotional support
Clear and consistent communication, adapted to clients’ needs
Reintegration into communities and gained confidence
Recommending the service to others
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